ABOUT US
Marcam Associates is a female and veteran owned revenue cycle service company meeting the needs of the health care industry and headquartered in Rochester, New Hampshire.
The principals of Marcam Associates, Timothy Moore and Christine Telles, have extensive backgrounds in the health care industry, including consulting and direct hospital experience in the patient accounting and fiscal departments as well as with third-party payers.
We offer a wide range of services including:
- Self-pay billing, statements & follow-up
- Predictive scoring
- Bad Debt Collections
- Workman’s comp billing
- Presumptive charitable eligibility
- Denial Management
- Building & management of payment portals
- Legacy work-downs & insurance follow-up
In addition to an understanding of the human dynamics and sensitivities involved in health care receivables recovery, Marcam Associates has placed major emphasis on technology as a critical part of the process. The firm has its own proprietary software enabling it to be fully self-sufficient and to customize programs to meet client needs.
OUR TEAM
Timothy Moore Chief Executive Officer
Tim has over 30 years of revenue cycle management experience and is currently the CEO and Principal for Marcam Associates. Tim has extensive experience implementing self pay, up front collection and bad debt collection strategies for several healthcare organizations nationwide. He has the in-depth knowledge necessary to address the diversity of issues involved. He consults regularly with executives from the healthcare finance arena to help create solutions to the ever changing and impacting problems we all deal with.
Tim is a Past President of the Maine Chapter of AAHAM, Chairman of the Board for the Twin States Chapter of AAHAM as well as the current Past President for the Massachusetts Association of Patient Account Management (MAPAM).
Additionally, Tim is the past Government Relations Committee Chair and current Chapter Development Committee Chair for National AAHAM and is active with several state chapters of HFMA.
Prior to Tim’s Healthcare career Tim served on active duty in the United States Marine Corps and that’s where he met his wife of over 30 years. Tim is the very proud father of three wonderful sons including twins that chose to follow in their parents footsteps and just finished their tour on active duty in the United States Marines.
Christine Telles
President
With over two decades of experience in the collection industry, Christine Telles serves Marcam Associates as the President and Principal. Having worked in various positions throughout the company, during the course of many years, she ascended to overseeing the functional operations and provides leadership for the company’s day to day workflow.
Ms. Telles received her education through the University of Phoenix, as well as advanced training from Ontario Systems in Muncie, Indiana. She also holds a certificate in Management Skills & Leadership Development; completed in August of 2013. Additionally, she continues to refine her IT knowledge, in its application to the ARM industry, by maintaining memberships and actively participating in various organizations. Well respected in her field, she offers general IT and system configuration assistance to other IT ARM professionals in various forums. She’s also achieved the highest certification and prestigious designation as a Certified Revenue Cycle Executive through National American Association of Healthcare Administrative Management (AAHAM).
Christine is an active member of the National American Association of Healthcare Administrative Management (AAHAM) as well as local chapters of AAHAM: Maine, the Pine Tree Chapter, New Hampshire/Vermont, the Twin States Chapter and Massachusetts, the MAPAM Chapter. She is a board member to the Twin States Chapter serving as their chairperson of the board and past president. She is the past administrator of the Pine Tree Chapters website and held responsibility for its past development and maintenance. She was recently elected to serve their board of directors.
Prior to establishing her roots in New Hampshire, Christine was fortunate to experience living in various parts of the country including Massachusetts, where she was born and raised, Arizona and North Carolina. She enjoys traveling with her husband and has three grown children, all living in the New England area.
Makayla Hussey Director of Operations
Makayla Hussey is currently the Director of Operations for Marcam Associates. She has rapidly thrived within the company, helping to mold it into the successful and vibrant environment it is today. Her initiative and adaptability has allowed her to excel in various roles, eventually leading her to be the best candidate in managing operations, focusing strongly on the companies Client Services, Accounting and Compliance.
Mrs. Hussey has accomplished much at a young age. In 2014, she received her Associates Degree in Business Administration through Southern Maine Community College in Portland, Maine. Through National AAHAM she holds four certifications: Certified Revenue Cycle Specialist (CRCS), Certified Compliance Technician (CCT), Certified Revenue Cycle Professional (CRCP) and Certified Revenue Cycle Executive (CRCE). The latter certification afforded Makayla an award for achieving the highest test score in 2019, nationally. Additionally, Makayla is a member to the national American Association of Healthcare Administrative Management (AAHAM). She is also a member to local AAHAM chapters: Twin States, the New Hampshire/Vermont chapter, and MAPAM, the Massachusetts chapter, where she currently serves as Vice President.
Makayla enjoys spending time with her husband and fur baby “Bruin” who is charmingly named after her husband’s favorite sports team.
Follow us On LinkedIn
Marcam Associates: 
Our Chief Executive Officer, Timothy Moore, CRCP-I:
Our President, Christine Telles, CRCE-I:
Our Director of Operations, Makayla Hussey, CRCE-I:
Our Director of Revenue Cycle, Brittany St. Germain:
Our HR and Marketing Specialist, Julia Morgan:
MEMBERSHIPS & CERTIFICATIONS
AAHAM is the premier professional organization in healthcare administrative management.
HFMA is the leading membership organization for healthcare financial management executives and leaders. Its more than 35,000 members value the Association’s role as a respected thought leader on top trends and issues facing the healthcare industry.
The New England Collectors Association is comprised of nearly 100 member agencies located in the states of Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont. NECA provides its membership with educational and networking forums, as well as active legislative representation/tracking through its full-time lobbying efforts.
The Massachusetts Association of Patient Account Management (MAPAM) is an independent statewide organization dedicated to meeting the informational and educational needs of healthcare professionals.
The Twin States chapter of AAHAM is proud to serve you. Our goal is to help make it easier for you to navigate all phases of the revenue cycle. We do this by offering relevant education, valuable networking opportunities, comprehensive certification programs, and multiple unique resources.
ACA International, the Association of Credit and Collection Professionals, was founded in 1939 bringing together over 5,000 members worldwide. The association establishes standards for a variety of credit and collection industries including but not limited to third party collection agencies. ACA’s mission is to contribute to the success of its members and the positive reputation of the industry.
PHILANTHROPY
At Marcam Associates, we believe in investing in our youth to shape the future of our nation and our world. That’s why we are proud to support these organizations in their work, providing life-enhancing care and tools to some of the most vulnerable children in our communities.
