We respect and are committed to protecting your privacy. This policy outlines how we collect and use personally identifiable information (PII) when you visit our site. We may collect PII, including your name, email address, and other details when you register or fill out forms. We also automatically receive and record information from your browser, including your IP address and the pages you visit. This information is used solely for internal purposes and will only be shared with clients on whose behalf we are collecting payments.
Subscriber text messaging originator opt-in data and consent details will not be shared with any third parties not required for our everyday business purposes except when explicitly authorized by the subscriber.
SECURITY POLICY: Your payment and personal information are always safe. Our Secure Socket Layer (SSL) software is the industry standard and among the best software available today for secure transactions. It encrypts all of your personal information, including your name, and address, so that it cannot be read while in transit over the internet.
We prioritize your security when processing payments. When you click to make a payment, please note that you will be redirected to a third-party partner, RevSpring, a leader in secure payment processing. RevSpring maintains industry compliance to ensure your information is safe. Here are their key credentials:
- PCI DSS (Payment Card Industry Data Security Standard): including being certified to a “Level 1 / fully PCI-compliant” standard.
- Point-to-Point Encryption (PCI P2PE) / P2PE-enabled Payment Solutions: Their payment solutions/platforms use a fully P2PE-certified architecture, meaning card data is encrypted point-to-point, reducing exposure and scope.
- HITRUST CSF (Common Security Framework): RevSpring has integrated HITRUST into their compliance stack, particularly relevant for healthcare data and PHI (protected health information).
- HIPAA/HITECH compliance: Given their work with healthcare billing and communications, RevSpring attests compliance with HIPAA/HITECH requirements for handling health-related data.
- SOC 2 Type II / (formerly SSAE 16 / AT 101) audit/compliance: RevSpring has undergone SOC 2 Type II audits under the guidelines of the AICPA (American Institute of Certified Public Accountants), assessing controls including security, confidentiality, availability, processing integrity.
For more information about RevSpring, visit their website: https://revspringinc.com/
DATA RETENTION POLICY: We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with applicable laws.
USER RIGHTS: Users have the right to request access to their personal information, request corrections, or request deletion of their data in accordance with applicable laws.
CALIFORNIA RESIDENT RIGHTS: California residents have the right to request information about the categories of personal data collected, the purposes for which the data is used, and the categories of third parties with whom it is shared. California residents have these rights under the California Consumer Privacy Act (CCPA).
DATA BREACH NOTIFICATION: Although Marcam Associates has never experienced a data breach, we do have a Standard Operating Procedure in dealing with such an event as part of our Written Information Security Policy (WISP). If our Information Security Manager (ISM) determines that PI has been accessed without authorization, she/he will notify the Office of Consumer Affairs & Business Regulation (OCABR) and the Attorney General’s Office, describing the theft in detail, and work with authorities to investigate the crime and to protect the victim’s identity and credit. To the extent possible, our ISM will also warn the victim(s) of the theft so that they can protect their credit and identity.
CONTACT INFORMATION FOR PRIVACY CONCERNS: If you have questions or concerns about this privacy policy or our practices, please contact our Privacy Officer at helpdesk@marcamassociates.com.
REFUND POLICY: If refund is due from original creditor, it will be refunded in accordance with their Refund Policy. If Refund is due from Marcam Associates, it will be refunded by the last day of the following month.
SHIPPING POLICY: As we currently do not distribute any shippable goods, we do not have a shipping policy.
EFFECTIVE DATE: This Privacy Policy is effective as of 12/01/2025.
What personal information do we collect from the people that visit our blog, website or app?
When registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.
When do we collect information?
We collect information from you when you opt out of texts or emails, fill out a form or enter information on our site. This information is stored securely and is shared with two third parties: 1) RevSpring, our payment and print partner, and 2) SBT (Solutions by Text) our text solution partner.
How do we use your information?
We may use the information we collect from you when you register, surf the website, or use certain other site features in the following ways:
- To personalize user’s experience and to allow us to deliver the type of content and offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To enable us to opt you out of services at your request, such as calling, text or email.
How do we protect visitors’ information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Do we use cookies?
We do not use cookies for tracking purposes.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Please contact us for more information about third parties with whom data is shared: helpdesk@marcamassociates.com.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Advertising
We do not use tracking numbers in our marketing efforts.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: https://consumercal.org/about-cfc/cfc-education-foundation/california-online-privacy-protection-act-caloppa-3/#sthash.0FdRbT51.dpuf
According to CalOPPA we agree with the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
Users will be notified of any privacy policy changes:
On our Privacy Policy Page
Users are able to change their personal information:
- In writing to our mailing address: Marcam Associates, Po Box 60, Rochester, NH 03866-0060
- By calling us 800-638-1005
- By emailing us helpdesk@marcamassociates.com
- By logging in to their account https://www.evokepay.com/marcam/login
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?
It’s also important to note that we do not allow third party behavioral tracking.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents under control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.
For more information about COPPA visit Federal Trade Commission’s website: https://www.ftc.gov/legal-library/browse/rules/childrens-online-privacy-protection-rule-coppa
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email within 7 business days.
We also agree with the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
Send information, respond to inquiries, and/or other requests or questions.
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM we agree with the following:
- NOT use false, or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at helpdesk@marcamassociates.com.
Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.